DIFOMA®

DIFOMA is a modular distribution fleet management system that makes full use of today's mobile technology. The modules are combined to satisfy your particular needs, which allows you to reach optimal results confidently. The system can be used on all major platforms, and can quickly be adapted and put to use by your business.

DIFOMA is a groundbreaking solution that helps make your company much more effective. Customer service, management and mobile staff all benefit from DIFOMA, being the only interface your co-workers will have to use. Transform your paper based work order and reporting system into the best electronic solution today, and get a clear edge over your competition instantly.

DIFOMA handles all aspects of your distribution activities, such as Work orders (scheduled or on demand), Issue reporting and handling, GPS tracking, Distribution Verification, and Navigation.

Highlights

• Receive real time updates on the distribution progress
• Up to date information directly in the palm of the workers
• Get instant distribution reports, as well as other distribution information on a daily, weekly or monthly basis, via printed sheets or via e-mail, allowing for Environmental aspects
• Higher levels of personal security for all field agents thanks to emergency handling
• Communicate efficiently with instant messaging
• Spot delays easily and manage issue reports instantly
• Immediate action can be taken to increase distribution quality to clients
• Reach a higher quality of delivery, on time and with the correct quantities of orders
• Less probability of complaints as well as higher levels of customer satisfaction
• Greater potential for future advertising prospects for your clients

If your company distributes leaflets, newspapers, post or other wares you are most likely using a subscriber/distribution information system producing paper based address lists or work orders for your delivery agents.

DIFOMA helps you escape manual handling of paper based work orders. When DIFOMA is coupled to your existing distribution system every transporter and distributor is directly connected via a handheld PDA to his/her unique work order profile.

Using DIFOMA and the electronic work orders the delivery agent can directly access up-to-date information regarding businesses and homes sorted in an optimized route. If the delivery agent chooses to work with a PDA and GPS while driving, the pages are turned automatically in the work order at specifiable points. This gives your delivery agent a navigation support. It is thus not necessary to use your hands to use the PDA either while driving or while delivering.

In the PDA work orders the delivery agent can trace possible changes or customer complaints. Door codes, records of stairwells and graphical maps of routes and districts are all readily available to the delivery agent.

DIFOMA supports two types of PDA work orders:

• Address list and Route based work orders - Mainly customized for subscribed distribution

• Work orders On Demand - Created for real-time dispatches and fleet redirections

• The sophisticated Work Order Management part of our system can be tailored to suit your every need, no matter if you work on a scheduled or an on demand basis.

  

  The delivery agent securely gets all the information he or she needs by simply entering a code.

Do you need to debit your customers at different sites with your PDA? No problem! We integrate your sales force application into the PDA so that products, prices, stock levels etc. are visible to your sales staff in their palms, which enables them to directly transact the purchase at field.

The PDA supports digital signatures and accepts all major credit cards.

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  Digital signatures, it's fast, efficient and environmental.

Heard about the advantages of digital maps? Using our units you can easily map out the delivery points of your customers, just press a button at each location.

Using our more advanced device it's not only possible to collect coordinates, you can also scan all kinds of barcodes and RFID-tags to, for instance, make a complete inventory of your warehouse, at the same time minimizing the risk for errors.

The possibilities are endless, be creative!

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  Heard about the advantages of digital maps? Using our units you can easily map out the delivery points of your customers, just press a button at each place.

Would your company benefit from being in complete control of the delivery process?

Maximize the awareness of your organization by for example having the delivery agents constantly updated using digital maps on cell phones, and by tracking the delivery agents in real time. You can even trace the exact successful delivery rate day by day and get a report of unsuccessful deliveries.

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  Plan your districts using digital maps, the advantages are overwhelming! Use the maps in mobile applications, get exact numbers on successful delivery rate, real time demographic data etc.

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  Be constantly updated about what's going on at the district using the digital maps on your iPhone!

A typical main menu, from which there is a possibility to start and stop the shift, get to the work orders, and instant message, all from one easy to use device!

Problem finding the way to a customer? Not anymore, using the built in "Navigate me here" function.

Feeling safe has a great impact on productivity. A staff that knows that you are not alone if an emergency happens, feels secure.

DIFOMA comes with a panic button to instantly inform others of the emergency. The panic button is available:

• On iPhone

• In the usual application

• Preprogrammed on other phones

• On a dedicated device with an alarm button

Streamline your communications using Instant Messaging. This mode of communication is particularly well suited for reaching many people at once.

Recipients can be:

• Individuals

• A selection of individuals

• Entire districts

• Everybody

Real time issue reporting is an integral part of the system. Get a complete overview, relate the issues to causes, mark them as fixed etc.

The new Inspections module enables your specially trained personnel to make real time qualitative inspections in areas where safety is critical, or a certain standard must be upheld, such as at nuclear power plants or airports.